Soluto-The-Complete-Personal-IT-Support

Remote management of your devices is made easy with Soluto. It gives you access to an exhaustive list of functions to help you monitor and maintain the performance for every device you add to it. Soluto lets you remotely and quietly install and update applications, view hardware information, chat with users, and more.

In brief: Soluto allows a user to provide remote technical support to other people as well as monitor the health of their own devices. It has streamlined PC support by merging several technologies into one amazing tool.

We’ll look at what is involved for the client devices and how the admin management is done from a browser.

How does Soluto work?

From an Admin’s Perspective

The administrator will have an executable installed to run on any client computer he wants to monitor/administer. After setup, many tools are provided from the Soluto website to control the user’s computer. Installs can either be done by the administrator or a unique link can be sent to the users to download and install themselves.

Setting up Soluto

Before installing, it’s necessary to make a new account. This can be done one of two ways: Sign in with one of the 3rd party accounts or make a new Soluto account here.

Sing-in-to-Soluto

The first screen after logon will prompt to download an executable for adding the first PC to the account. If you wish to use it for your own PC, download and install the program. If you plan to run Soluto on remote computers, skip this step.

Optionally-download-Soluto-or-skip-to-it-later

Acting as an Admin

The next step in getting started is to reveal a company and admin name. This helps your users identify you as their support team. Choose an image for easier identification.

Name-the-company-and-user-who-will-be-administering-the-Soluto-account

Continue through setup to options for installing the program on the client computers. Because we skipped this step above, we can choose to either download the executable or get a link to send a user. Choose to download yourself if you plan on doing the installs for just a few users and won’t mind going to their machines individually each time.

Send the link to the users if you are administering many computers, as this is much quicker. In the same breath, most computers in a business environment block install rights, making the admin to complete the process anyway.

We’re going to choose “Send link” as our method of install. Just enter up to three email addresses at once to send.

Send-the-download-link-to-users

The user will receive an email where they can simply click the link to a download.

Users-can-click-the-link-in-the-download-to-get-Soluto

No options are present during install and the only noticeable effect of running it is a notification on the taskbar like so:

View-the-notification-that-Soluto-is-successfully-installing

The install only takes less than 60 seconds to complete, where it will finalize with an email being sent to the administrator indicating the install is complete as well as one to the user to give a brief overview of what Soluto is.

From the Individual User’s Perspective

Soluto is a good utility to use on your PC to carry out routine maintenance and not just to use for remote support for others. It enables easy maintenance and 1-click actions for many tasks. It’s like having an assistant for doing the dirty work.

The ongoing reports expose all the things you need to know about each PC’s activity and performance. The Apps report, for example, gives you information about current apps status and the ones that need updating.

Software-Updates-Information-Soluto

We’ve written a bit more about other useful features below.

Improve Boot Time & Resolve System Issues With Soluto

Soluto was basically developed as a remote IT support and performance monitoring software. Once it’s been installed, everything is managed from the device page in the administrator’s account.

Because we only have one device connected, that’s all we see from the homepage. Click on any device to customize the name for easier identification. The default name is set from the username and motherboard type of the user’s computer.

View-and-rename-users-in-Soluto

The device dashboard is where all the administering is done from. There are six total categories that offer a wealth of information every administrator should know about their computers. A common issue among users is that their computer is slow. Soluto makes it easy to identify what could be causing this with a boot scan.

To enable a boot scan, the computer running Soluto needs to, of course, be rebooted. The user will see a window like below when this is running.

Users-see-a-boot-scan-running

What it’s doing is analyzing the speed at which all the applications load that normally are launched at startup. It compiles the time for them to load as well as how long it takes for the computer to become responsive after first logging in. This is all sent back to the admin account under the “Background Apps” section as well as through an email sent to the account holder with a summary of how long it took to boot and load each application.

Choose any application for more information on it’s purpose and load time. If a particular program needs to run but just not necessarily immediately after startup, click “Delay” to still allow it to run but make it start shortly after other background apps launch.

Manage-background-apps-and-optionally-remove-them-from-startup

While testing this out, I managed to change a 5:42 min boot time to one just over 3 minutes while not disabling anything important.

Aside from lingering background apps that cause performance issues, users tend to dismiss system errors that could also pose a potential risk. As an administrator, you can ensure you get the scoop on these errors from the “Frustrations” section.

This section provides errors from the event viewer that could be making a user frustrated. Anything from crashed applications to unwanted shutdowns, these are viewable here. While the information isn’t as detailed as one would expect, especially as entries in the event viewer, they still provide a summary of what could be the problem with an aim at pointing your troubleshooting steps in the right direction.

View-possible-user-frustrations-like-application-crashes

We mentioned there are six sections to Soluto’s management console, so here is a brief overview of the other sections:

Hardware: View hardware details like the type of installed graphics card and the current temperature of the motherboard and CPU. It’s nice to know what you’re dealing with when it comes to memory before you begin diagnosing possible issues or installing lots of applications. Scroll down to view more detailed sections from processor versions and types to installed network adapters.

Apps: Soluto lets you remotely install/uninstall certain applications. This is powered by Ninite, so everything can be done automatically. Update apps from this section or scroll down a bit to optionally install recommended ones. This is all done without prompting the user for any steps.

Internet: Change the default browser, homepage, and search engine from the “Internet” section. Also disable/enable add-ons and toolbars. You can even see how many of the other Soluto users disabled particular items to help make a decision.

Protection: Monitor firewall and antivirus status from the “Protection” section. Toggle the firewall on/off, install MSE or AVG remotely, and even check on Windows updates.

Engaging With the User

There are two remaining functions for every computer that is connected to the Soluto account: Chat and remote access.

Open a chat session with a user from the top of their device window. The window will automatically open on the client, where text can be sent back and forth.

Open-a-chat-session-with-a-user-for-immediate-conversations

Similar to chat but from the user’s perspective, is the “Quick Question” hotkey. Users can press “F8” to open a dialog box with a screenshot and message box for emailing their support.

A-user-can-press-the-F8-key-to-quickly-compose-a-message-to-the-account-holder

If chatting doesn’t help solve an issue, consider “Remote Access.”

Begin a remote access session from the device’s page in Soluto. When initiated, the user will need to accept/allow the connection. Note that no files or text can be sent explicitly from the remote session, but you can have a chat session open simultaneously.

Start-a-remote-session-with-a-user-to-view-and-interact-with-their-screen-in-real-time

Final Thoughts

Soluto isn’t only valuable for businesses that require central administration, but also for users wanting to monitor their own systems. The free version allows three devices to be managed, which is fine for the average user. The admin interface is inviting and easy to visually comprehend, making usability very simple.

Visit Soluto to know more.

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