There are many mysteries in life – do mermaids really exist, did the chicken or the egg come first, what’s really in Spam – but there’s one mystery you don’t have to wonder about in life – if an email you sent has been read. Yesware, a Gmail add-on, has made this a reality.
However before you get too excited, you should take note: Yesware only works in Gmail. Emails sent from any other service cannot be tracked. So if you’re loving the idea of finally being able to know if the email you’ve sent has been read, moving all of your emailing activities to a Gmail account is a wise idea.
Our guide will outline how to use the Yesware to get read receipts for your email.
Getting Started With YesWare
Installing Yesware in Chrome
To use Yesware in Chrome first up is installing it. But before you do that, you’ll want to go to the “Plans & Pricing” page to select the “Forever Free” plan. Despite the fact that Yesware started a pay version for companies, their free version still allows 100 free email trackings a month, which is definitely enough for most casual users.
Click the “Start” button by the “Forever Free” plan.
You will next be brought to the install page for Chrome. Click the “Add Yesware to Gmail” button under the first step.
And after you click, Yesware will be installed in seconds, and a new tab will open to guide you through the next process post-installation – connecting Yesware to your Gmail account.
Installing Yesware in Firefox
And to install Yesware in Firefox is much the same. Go to the download page for Yesware after opening Firefox, and then follow the prompts to finish the installation.
After it’s installed in Firefox, you’re ready to set-up Yesware to interact with your Gmail account.
After installing, click the orange “Login to Google” button to set-up Yesware with Gmail. After you click, a tab will load for you to login to Gmail. But before you’re brought to your inbox, you will see a warning message asking you to give Yesware permission to access your account. Click “Grant access.”
Now that you’ve authenticated your account, the next step is visiting your Gmail account to see how Yesware works. Yesware will again show a tab guiding you to the next step. This time, click step 2, “Visit Gmail,” and when you click, you’ll be brought to your Gmail inbox.
In your inbox, a new toolbar for Yesware should be at the top, with the text “Send a Tracked Email” in red. This toolbar is where you will receive notifications from Yesware regarding emails sent and if they’ve been opened, as well as a link to send an email.
We’d also like to note the tracking isn’t 100% accurate. If your recipient had external images blocked, you won’t be able to tell if the email has been read, since the tracking requires the recipient to download a single pixel from Yesware’s servers. We’d like commenter Gabriel Herrera for this tip.
Also, on the left of a toolbar is a Yesware icon with a drop-down menu. In this menu, you can send a tracking test and view tracking and activity reports of your emailing activities. Salespeople will definitely appreciate these features.
To see how Yesware works, select “Send Tracking Test.” A pre-written email directed to the testing center at Yesware field will appear. Click “Send.”
Within moments, you will see the status of your sent email in the Yesware toolbar, telling you when the email was sent and when it was read by their testers.
And if you click the notification, you will see even more info, such as the location of where it was read.
What’s really slick about this entire toolbar is how it can change views, including showing only showing the emails you’ve sent.
And by this area is the option to schedule reminders to resend an email, if the email you sent hasn’t been opened yet.
To create a new trackable email using Yesware, just create a new email like your normally would, and now with Yesware installed, you will now have “Track” and “Remind” options at the bottom of a new email in Gmail. Yesware, when installed, will track all emails automatically. Make sure to uncheck the “Track” box if you don’t want to track an email.
Another Yesware drop-down menu is in the Google bar at the top of the window where links to all Google services are located, but this drop-down menu is only for accessing such things as “Preferences,” “Upgrading Yesware” and finding “Help.”
Conflicts With Other Apps
Yesware was built to be used on an un-customized Gmail interface. They play nice, but we can’t always account for third-party apps and extensions. Below is a list of customizations which do not work properly with YesWare
- Incompatible Gmail Settings : Plain text mode
- Incompatible Gmail Labs Features : Send & Archive, Multiple Inboxes by Vivi
- Incompatible Extensions: FastestChrome by fastestfox.com, Gist for Chrome by BlackBerry
On a whole, Yesware is really easy to use. It provides a nice GUI and their servers are on fire – fast and accurate – and will let you know the second an email has been read. For individual salespeople especially, although casual users will also find it fun, may find Yesware the most useful.
For a look at another extension that does the same thing as Yesware, check out Bananatag.