Nothing is more annoying than an error message popping on your smartphone when you are trying to do something important. The message like com.android.phone has stopped blocks the functionalities like calling, texting, or using mobile data on your phone.
This error is frequently triggered by the phone or SIM Toolkit applications. The common reasons one may face com.android.phone has stopped error are listed below.
- If a new ROM has been installed
- Some settings of the system have been tweaked
- Upgraded the Android version
- When the firmware update failed
As the reasons are not fixed, the solutions are also different. You can try the solutions discussed below to fix your smartphone.
Best Solutions to Fix – com.android.phone has stopped
The above-mentioned reasons have different ways of fixing it. Our team of experts tried various solutions to fix, “Unfortunately the process com.android.phone has stopped” error.
1. Clear Cache of the Apps
Some people complain that the Android phone has stopped functioning and is displaying an error like, “Unfortunately the process com.android.phone has stopped.” Most of the time, when an Android app crashes, you can resolve it by clearing the cache on your phone as the android storage space is running out.
Step 1: Go to your phone Settings and then Apps & notifications/Application Manager/Apps.
Step 2: If you can see all the applications in your Apps, then jump to step 3. Otherwise, click on See all Apps to see the list of all apps present on your phone.
Step 3: Open the apps one by one and click on Storage & cache.
Step 4: Click on Clear Cache
Note: You can also clear the data of the apps you don’t need. The data includes accounts, settings, files, and folders related to the app. So, if you wish to delete app data for any specific app, be careful.
Step 5: Reboot your phone
Now, try to make a call and check if the issue is resolved. If you still experience com.android.phone error checks out the other solutions from the list.
2. Clear Cache and Data of Sim Toolkit and Phone App
As mentioned above, this error is triggered by Sim Toolkit and Phone App; clearing the data and cache of these apps will help you fix the issue.
Step 1: Open Apps & notifications as mentioned above in the first solution.
Since we are looking for a listing system’s apps, and there is a possibility that the system doesn’t let you see all the apps. It is a safety measure so that you don’t mess with the crucial apps, and hence they are hidden.
Step 2: Once you are in Apps & notifications, click on the three dots and select Show system.
Step 3: Scroll down to look for two apps; Phone and SIM Toolkit apps.
You can find the Phone app with different names like Phone, Dialer, and com.android.phone depending on the smartphone model that you are using.
Step 4: Click on the Phone app first.
Step 5: Now, Tap on Storage under both the apps, and you will see two options; Clear Data and Clear Cache.
Clearing data will also wipe out the phone log; hence it is recommended to use Mobikin All in one data manager to backup call logs and messages.
Step 6: Click on Clear Cache and Clear Data one by one.
After you have cleared the data and cache, you see the data has dropped down to zero bytes.
Now, you need to follow the same steps for SIM Toolkit to clear cache and data.
Restart your phone to see the changes. Now, make a call to check if the error “com.android.phone has stopped” still exists.
3. Reinsert Sim Card
Since the error message “com.android.phone has stopped” is associated with the Phone section of your device, reinserting the SIM card is a genuine solution. Sometimes, reinserting SIMs can save you from performing complex solutions.
To reinsert the SIM card, switch off your device and pull out the SIM tray in which the SIM sits. Now remove the SIM and dust the tray and SIM as well. Make sure nothing is damaged, neither the SIM nor the SIM tray.
Now insert the SIM and switch ON your phone and see if the error is solved.
4. Update your Android Device
You can also fix com.android.phone has stopped by updating your phone, if any software update is available for your device.
To check if there are updates for your phone, go to Settings ➜ System ➜ System Update.
Check if there are any updates. If yes, download and install the new update. When the phone restarts after installing the update, check out if you see the error com.android.phone has stopped message again on your screen. If there are no updates, you can move on to the next solution from the list.
5. Reset Network Settings
If the recently connected network devices are creating an issue, then resetting the network settings will help you fix com.android.phone has stopped the issue.
Open Settings and click on System. Next, click on Reset options
Then, select Reset Wi-Fi, mobile, and Bluetooth.
Now, click on the Reset Settings button seen on the bottom of the phone
Note: You may see Reset Network settings instead of Wi-Fi, mobile, and Bluetooth. It depends on the model and manufacturer.
You can restart the device and check if the issue is resolved.
6. Force Power Off Or Restart Device to Fix com.android.phone has Stopped
When it has become impossible for you to reach the settings of your phone to follow any of the mentioned solutions, then you can simply force restart or power off your device.
To do that, you have to hold down the power button of our device for 30 seconds. Holding the power button for a long time will either switch off your phone or restart it.
The restart can either resolve the error ‘com.android.phone has stopped’ completely or it will temporarily hold the error so that you can move into the settings and perform the required solutions.
7. Wipe System Cache Partition
If clearing data and cache from Settings didn’t work for you, then you can try clearing the system cache to stop triggering the error every now and then. Clearing the phone’s cache will delete all the temporary data that is saved by applications and system software of your phone. It will not erase your personal data from the phone.
To clear system cache, you need to enter the recovery mode of your Android device. Every model has a different way to enter recovery mode, depending on the manufacturers. You need to search on the web “how to boot [ your device’s model name here] into recovery mode?”
If you have rooted your Android device, you can skip the web search and directly use the Quick Boot app to boot in recovery mode.
Once you enter recovery mode, use the volume button to scroll down to ‘Wipe Cache Partition’’ and press the power button to click on YES.
The process takes a few moments, and you are done. Reboot the device. The reboot will take time as the cache files are cleared. Check if the error stopped triggering.
8. Stop Automatic Updates to Fix com.android.phone has Stopped
The buggy update of any app on your phone can lead you to com.android.phone has stopped error. You can stop the automatic update from Google Play Store.
To do that open, Google Play Store and click on 3 lines in the top left corner of the mobile screen. Next, tap on Settings and then click on Auto-update apps. Select Don’t auto-update apps and tap on Done to save the changes.
You can try making a call and check if the error pops up again. If the error pops up, check the other solutions.
9. Uninstall Recently Downloaded Apps
Sometimes, a buggy app may cause your smartphone to display the error message “com.android.phone has stopped.” Some apps might conflict with Android processes. So, there is a possibility that a recently downloaded app has a conflict with the com.android.phone process.
Hence, if you recently downloaded an app and started facing the issue after that, then try uninstalling the app. You can also delete any folders and files related to that app and check if the issue is resolved.
10. Factory Resetting Your Phone
If nothing from the above solutions has worked to fix the “com.android.phone has stopped” issue, then the last resort is to factory reset your phone. It means that all the data on your phone will be erased. Thus, you need to backup your device as you will not want to lose any data.
The backup can be done using any third-party apps or cloud storage. Once the backup is done, you can factory reset your phone.
On your Android device, go to Settings ➜ System ➜ Reset options. Click on Erase all data (factory reset) to clear all the data from your phone. It may ask for confirmation on many Android devices, depending on your model. Confirm the factory reset, when asked.
If you are not able to enter the Settings app because of an error, then you can use recovery mode to factory reset your phone. Enter recovery mode using the process depending on your model, as mentioned in solution 7. Select Wipe data/factory reset in the recovery mode using the Power button.
The factory reset may take time, depending on the data your phone holds. Once done, restart your device. You can also check our step-by-step guide on how to factory reset an android device.
11. Take Help From The Cell Provider
If the factory reset didn’t fix the issue for you, then there is something more critical. You can visit the manufacturer’s closest service stations to get your cell phone fixed. If there is an issue with any hardware part or some critical internal process, they will get it fixed for you. And if your device is in the warranty/guarantee period, then you can get the com.android.phone error fixed for free.
If the issue is with the SIM, the technical expert at the service station can tell you about it. You can get the SIM card changed from the network providers.
Final Thoughts on ‘com.android.phone has stopped’
Any software or device is prone to errors, and it is the user who has to dive deep to find the optimum solution. Thousands of devices, multiple configurations, different usage methods, but still there are some common errors that exist. Although the error is the same, the device configuration and users are different, and so is the solution.
You can try all the solutions mentioned above and fix the com.android.phone has stopped error. If the issue is beyond repair, then you need to visit the closest service station to get it fixed from the technicians.